As internet connection speeds get faster and video file sizes get smaller, we’re seeing more and more on-screen training for products and processes that typically would only have a written manual (or nothing at all). This videos are an excellent way to learn a product, especially if you have trouble reading text on a screen [...]
I simply don’t have it in me to write a rant about phone-based customer service. Not that I don’t have the time (actually, I don’t) or the patience, I just don’t have the will. Plus, who cares? We all have stories, many of us have worked in the industry and have even more stories from [...]
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