
Take a seat... class is in session
The worst thing you can do online is to treat your web presence – site, social networks, marketing campaigns – as due diligence. Mindlessly completing online chores leads very easily to boredom, frustration, and disenchantment. Making endless (pointless) lists of tasks is not difficult; populating those lists with meaningful tasks, however, takes a bit of finesse.
Since I started building and marketing online several years ago, I’ve been looking for the thread that runs through all critical on-line activities. There was always too much to learn, too many decisions to make, and too many to-do lists items. It quickly becomes overwhelming to try and tackle everything you can do online.
So don’t.
As a business owner or manager, your job is not to find everything that can be done and do it, your job is to find the right things to do and make sure they get done. Not only that, it’s your job to make sure what you’re doing is working and, if not, change it. This page is my attempt to help you make sense of what’s possible online so you can pick and choose the right things to do for your business. My goal is to help you gain an understanding of what’s possible so it’s easier for you to build a strategy for yourself, your team, or your company.
Below, you’ll find posts from me and external resources on a number of different categories, all of which fall under the 4 main categories: Incoming, On-Site, Outgoing, and Tools. To explain the whole concept a little better, consider this graphically snooze-worthy but totally comprehensible diagram:
Tools are the skills, techniques, networks, applications, and gadgets that help you succeed in the three components below. Some of these are universal and some are a matter of taste but all of them should be considered.
The Incoming component represents people that are coming to read what you write, buy what you sell, and engage with you online. In general, increasing this will increase everything down the line but that’s not a rule and it’s not guaranteed.
The On-Site component makes the distinction between the types of people that are engaging with you through your web presence. Visitor behavior is a mystery without the right information but assuming it’s a black box is a common mistake.
Where your audience goes after they leave an engagement with you is an often overlooked component of a complete web strategy. Outgoing visitors can be lead to make a connection, sign up for updates, or share with their connections.
The four main components above break down into the categories and sub-categories you see below. For each category, there is a short description and a link to see related posts. For the most specific categories, you’ll see a list of posts from my site (if available) and, in some cases, links to external resources as well.
I suggest you start by reviewing the complete list, in order, and dig a little deeper on topics that you’re not familiar with. The goal here is not be to become an expert on any of these (what is an expert, anyways?), it is to be familiar with each one, understand how it fits into the whole, and think about how it fits into what you do. This is not a checklist; this is a syllabus. A few of these topics will be more relevant to you depending on what you’re offering. For those, you’ll want to get more familiar using the resources I’ve provided.
Good luck! “Do not fear going forward slowly; fear only to stand still.”
Getting people to your web site
Visitors from social networks and services like Facebook, Twitter, and LinkedIn
How to focus your efforts on social networks and services to bring in contributors, customers, and clients.
How people react to your efforts on social platforms and what it means.
Visitors from search engines like Google and Bing
The basics of keywords and placement for your site as a whole
How to improve individual page performance with proper keywords
What are links, why are they important, and how to get more of them
Visitors from your subscription offerings like RSS and emails
How to use, provide, and optimize your content via feeds that people can subscribe to
Using HTML, personal, and bulk email to gain, retain, and inform customers.
How to use social platforms for subscriptions
Visitors from other web pages
Using your friends, family, clients, and partners to help your site grow.
Create content outside of your site to gain incoming links and visitors.
The best kind of links come from great content on your site.
Profiles are technically off-site content but it's a strategy in and of itself.
Visitors you pay for via display ads, links, or AdWords
Any link you pay for from banners to text.
Google's paid search tool and how it can help you.
How to ask and what their value is.
What people do while they're on your site
Improving page load time to make your visitors happy
Common website problems and how to fix them
How to get your pages loading quickly to make your users happy
Site content: how to make it, what to make, and how to get others to make it for you.
When to create something other than just text and images
Flagship content is longer, value-rich media with a long shelf life; think ebook or video series
How user-created content can help and how to get it made.
Regular and timely content posted in chronological order. This is content that can be subscribed to, syndicated, and helps with SEO.
Evergreen content linked from various places on your site. This is generally useful and non-timely content.
Keeping in touch
How to make subscribing easy without being annoying
Giving people a good reason to keep in touch.
How can people subscribe to your site?
A conversion is someone who goes from a visitor to a participant.
Improving on-site sales conversions
Increasing lead generation on your site
How to help your users create content on-site.
General conversion improvement techniques
Where people go from your site
Providing formatted data to your users, readers, and subscribers
Different web data formats and how to use them
How to provide and maintain data sources
Understanding what social outposts are and how they can work for you
Choosing an appropriate and sustainable social outpost
How to use social outposts to improve your processes and find visitors.
How to optimize your social outposts and the information going there
When you you refer out and where should these referrals go?
When and how to point off-site
Who needs these and how to make them work for you
Link love and giving back!
What you use to take control of your site
What technology can be used and how much you need to know about it.
Desktop, mobile, and cloud applications that make life just a little easier.
Web applications and online software
Software you install locally
How to use analytics software and what business owners need to concentrate on.
What are web visitors and how to see them in detail
What are traffic sources and how can you use them to your advantage?
How does your content perform and how can it be improved?
How can you see conversions happening and how to improve them.
What are good aesthetics on-line and what it means for your business.
The art of just making things look good
Design as it relates to helping people accomplish a task.
Gadgets, mobile devices, rigs, laptops, and other electron-hungry toys.
What business owners need to know about web hosting
Things I want, buy, play with, and have totally uninformed opinions about
The most important tool in your tool belt: a good plan and a stable process.
The thinking and planning that happens before you build a web site.
The thinking and planning that happens after your web site is built.