Resume for Joshua Cunningham

>>> Personal & Professional Objective

I want to use my demonstrated people skills & education in science and technology to teach, write, create, and grow while helping those around me do the same.

>>> Specific Qualifications

• Strong aesthetic skills to create effective technical documents, web pages, and instructional manuals.
• Experience in time & personnel management as well as performance assessment & feedback.
• Trained in the application of adult learning techniques in & out of the classroom.
• Proficient teacher & practitioner of world-class customer service skills.
• Knowledge of HTML & CSS code and structure and basic web design skills with a concentration on usability; hands-on experience with Blogger and Wordpress platform and themes; experience hosting and maintaining web sites.
• Basic knowledge of Adobe Illustrator and Photoshop.
• Advanced capability in MS Word, Excel, Explorer, Outlook & PowerPoint; intermediate general PC skills including networking, hardware, software, and general troubleshooting.
• Two years of hands-on chemistry laboratory experience & knowledge including GLP; 4 years total in a lab environment.

>>> Proven Experience

Josh Can Help (San Diego, CA)

Freelance Technology Coach and Web Designer

Offering ground-up CSS-based web design, technology training, computer repair, and content creation. I design and build simple, effective web sites that concentrate on usability and functionality. I work with small business owners and individuals who want to build a web presence and push their personal brand into new sectors. I also offer data management including backups and mobile computing as well as small office set-up and networking. Currently working towards A+ and Networking+ certification.

Portfolio

Recommendation from Zephen Specht on LinkedIn, March 14th, 2008:

“Josh has helped me to setup a really wonderful website for my martial arts class. Starting with his ability to clearly explain the fundamentals of web design and layout, the whole process was a breeze. As the web page began to take on updates and changes he has always been there for advice and assistance. I would definitely recommend him to anyone who was interested in creating or updating a website.”

Education Systems, Inc. (La Jolla, CA)

Marketing coordinator (September 2007 to present)

Manage press relations, press releases, and national conference marketing materials for Education systems, a software company providing CRM for schools and universities. Assisted with the design and creation of HTML-based standard templates for broad email campaigns. Created clear and concise documentation including screenshots for current product line and updates. Assist with on-going marketing efforts including case study creation, website content development, and knowledge base maintenance. Doubled the number of press contact email opens and increased conference attendee touches by 50%. Co-designed and created a Sales team demonstration and customer learning center on the DotNetNuke platform.

Recommendation from Mark Otis on LinkedIn, March 5th, 2008:

“Josh is an extremely talented member of our team. A rare individual that can see through the assigned task and thoughtfully manage and complete all related and unstated issues. Josh brings thoughtful and fresh insight to our work and isn’t shy about pointing out when we fall off track”

Recommendation from Liz Drout on LinkedIn, August 23rd, 2008:

“I often turn to Josh for assistance on a number of diverse tasks including product documentation, marketing material, web design, HTML programming, and more. His diverse repertoire, along with his ability to provide timely, thorough, and professional results makes him an invaluable asset to myself and Education Systems.”

Kelly Scientific Resources for Johnson & Johnson Pharmaceutical Research & Development (La Jolla, CA)

Chemical Tracking System (CTS) Technician (September 2005 to September 2007)

Received, inputted, delivered & returned reagents for all chemistry departments. Managed chemical tracking database for all regents on-site. Worked closely with medicinal chemists to ensure timely and accurate reagent delivery, storage, and classification. Documented all CTS processes & procedures to ensure consistent service & to cross-train colleagues. Implemented a massive chemical labeling & segregation project which set a new standard for reagent labeling (pending publication).

Recommendation from Jennifer Durant on LinkedIn, February 8th, 2008:

“Josh was one of our best employees. He worked for us for a significant amount of time and always received positive feedback in regards to his performance. Our customer was always pleased with his work and he was always so friendly working with me. Josh is highly recommended by myself for any future endeavor he may be affiliated with”

AT&T Wireless/Cingular (Bothell, WA)

Business Customer Services (BCS) Field Trainer (August 2002 to August 2005)

Presented training for new & existing corporate care representatives on policy, procedure & systems. Planned & facilitated new hire classes lasting as long as six continuous weeks. During these sessions, acted as supervisor by providing feedback, improving performance & formulating individual learning plans. Attended national conference calls as a subject matter expert. Traveled to Victoria, Canada to launch a sister call center project. Coordinated with upper management, trainers & product managers to create job aids & training manuals for products, offers & policies. Worked off-hours to meet strict deadlines for highly visible projects including ATT Wireless to Cingular transition, BCS re-organization & several major system releases.

Recommendation from Bridget Middaugh on LinkedIn, June 12th, 2007:

“In the time I’ve known Joshua I’ve always respected and admired his integrity when it comes to everything he is a part of. If you are looking for someone to work hard, take initiative, and think outside the box then Joshua is your guy.”

Recommendation from Nathan Cox on LinkedIn, March 24th, 2008:

“Josh was a hard worker and a pleasure to work with. His input was always highly valued and he was quick to finish projects, no matter how difficult.”

Enterprise Electronic-Servicing Coordinator (February 2001 to August 2002)

Chosen to support launch phase of leading edge Internet servicing group. Active participant in template development, user assessment testing & focus groups regarding web-based care. Spear-headed process review & discussion group focused on increased efficiency & communication. Consistently exceeded expectations for quarter & annual reviews.

National Business Services Representative (July 1999 to February 2001)

Interacted with authorized order placers & internal sales team members to resolve billing & service affecting issues. Participated in a pilot phase of an on-line account manager program. Coordinated an escalated accounts project involving delayed non-ATT Wireless market orders. Placed wireless equipment requests for national corporate clients. Selected to travel to Oklahoma City to furnish training & coaching for departmental transition in May 2000.

>>> Education History

San Diego State University

Currently attending towards Bachelor of Science degree in Chemistry and participating in research concerning gas storage in metal-organic frameworks. Graduating in June 2008 (yay).

Bellevue Community College

Graduated in 2006 with an Associate of Science in Chemistry.

Certifications, Additional Education, Awards

Wireless Data Networking (AT&T Wireless, 2004)

Behavioral Interviewing (AT&T Wireless, 2003)

Business Writing (AT&T Wireless, 2001)