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Customer Service 3

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Jul 04, 2008

"Customer service"

I want to address a conversation I had with a Cox cable technical support rep yesterday.

Apr 22, 2008

The 4 Components of a Great First On-Site Visit

I learned a great deal about stress management and face-to-face interactions on my very first on-site call. I came up with 4 important things to think about before your first face-to-face customer interaction.